In Your Comfort Zone.

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Matthew Dopp 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Kris and Justin did an amazing job installing our new unit
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Zack Howell 
 
 
 
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From start to finish, our experience with Horns Heating & Cooling was excellent.

From the very beginning, their communication and responsiveness set them apart. Before calling Horns, I reached out to three other local Williamsburg HVAC companies and couldn’t even get a callback to confirm an appointment. Horns was the complete opposite — prompt, clear, and professional every step of the way.

They did an excellent job walking us through all options, from repair vs. replacement to different equipment levels, without pressure. Kris was fantastic on site, working alongside Justin — both were knowledgeable, respectful, and clearly took pride in their work. Shanna’s communication throughout the process was also excellent and kept everything running smoothly.

The installation itself was flawless. The team laid down drop cloths, kept the work area clean, and even vacuumed afterward — the attention to detail really stood out. On top of that, they corrected an issue from the original builder by adding a proper outside intake that should have been installed from day one.

Exceptional workmanship, professionalism, and customer care from start to finish. Horns earned our trust and our business — highly recommended.
  
 
  
 
 
 
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 Kim Davis 
 
 
 
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They returned my call as soon as they got my message and came out that day to fix my freezer at my business!! Thank you for the fast response!!
  
 
  
 
 
 
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 Deloris Griffith 
 
 
 
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Great job.  Very clean work.
  
 
  
 
 
 
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 Jeff Long 
 
 
 
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My wife and I highly recommend this company. Chris, the owner, is extremely knowledgeable and professional. His additional team member, John, is also terrific. Chris did a thorough analysis of our needs and worked up detailed options. We ended up deciding to replace the broken all-in-one air conditioning/gas furnace unit outside our home with a heat pump system split between an outside condenser and an air handler in our crawlspace. The new American Standard system is extremely efficient (20+ SER) and high-tech, and we are very happy with it. Although the system was not cheap, we still feel it was a terrific value. We will absolutely continue to do business with Horn's, and we're happy we have a company such high caliber we can rely on.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kelley Engstrom 
 
 
 
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Thank you for your 5 star customer service and work.
  
 
  
 
 
 
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 Gale Simpson 
 
 
 
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On time and a job well done.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 D S 
 
 
 
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Top notch customer service!!! Shanna and Kris are a remarkable duo. Just honest business owners that truly care about their customers. I always have an exceptional experience with Horns Heating & Cooling. They are genuine, honest, and always prioritize their customers' best interests. When I have an issue, they go above and beyond to ensure it is resolved. I highly recommend them to anyone looking for exceptional service!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 John Aaron 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
He was very courteous . He explained everything that he did while working on our furnace